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Terms of Service

Who We Are
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This website, qemalori.com, is operated by TAMYNATH LTD, trading as Qemalori. TAMYNATH LTD is a private limited company registered in England and Wales under company number 16066719, with its registered office at 35 Sydney Road, Smethwick, West Midlands, England, B67 5QG.
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Throughout these terms, "Qemalori", "we", "us" and "our" refer to TAMYNATH LTD. "You" and "your" refer to anyone who visits our website or places an order with us.
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By using our website or placing an order, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy. If you do not agree with these terms, please do not use our website.
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Using Our Website
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You may use our website only for lawful purposes. By agreeing to these terms, you confirm that you are at least 18 years old, or that you are using the website with the involvement of a parent or guardian.
 
You agree not to:
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  • use the website in a way that breaks any law or regulation
  • copy, scrape or collect content or data from the website without our permission
  • upload or send viruses, malicious code or anything that could harm the website or other users
  • send false information or pretend to be someone else
  • harass, abuse or threaten anyone through our website or customer service channels
  • interfere with or try to get around the security features of the website
 
We may suspend or end your access to the website if you break any of these rules.
 
Products and Descriptions
 
We do our best to show our clothing as accurately as possible, including colours, materials and sizing. Colours can look slightly different depending on your screen, and small variations in handmade or knitted items are normal and not a fault.
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All products are subject to availability. We may limit quantities or stop selling any product at any time.
 
Prices and Payment
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All prices on our website are shown in pounds sterling (£) and include VAT where applicable. Shipping costs, if any, are shown at checkout before you complete your order.
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From time to time, a mistake may appear in a price or product description. If we find an error in the price of something you have ordered, we will contact you and give you the option to continue at the correct price or cancel your order for a full refund.
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Payment is taken at the time you place your order. We accept the payment methods shown at checkout. Payments are handled by secure third party payment providers, and we do not store your full card details.
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Orders and Contract
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When you place an order, you will receive an email confirming that we have received it. This confirmation does not mean your order has been accepted. A contract between you and us is formed when we send you an email confirming that your order has been dispatched.
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We may decline or cancel an order, for example if a product is out of stock, if there is a pricing error, or if we suspect fraudulent activity. If we cancel an order after payment, we will refund you in full.
 
Delivery
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We currently deliver to addresses within the United Kingdom only. Delivery options, costs and timescales are set out in our Shipping Policy.
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Returns and Your Statutory Rights
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As a consumer, you have the right to cancel your order within 14 days of receiving your items under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You also have rights under the Consumer Rights Act 2015 if an item is faulty, not as described or not fit for purpose. Full details are set out in our Returns & Refunds Policy. Nothing in these terms affects your statutory rights.
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Comments and Feedback
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If you send us comments, ideas or suggestions, whether through our website, by email or on social media, you agree that we may use them without any obligation to you. Please make sure anything you send us does not break anyone else's rights and does not contain offensive, unlawful or harmful content.
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Intellectual Property
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All content on this website, including text, images, photographs, videos, logos and design, belongs to Qemalori or is used with permission. You may not copy, reproduce, publish or use any of it for commercial purposes without our written permission.
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Third Party Links and Tools
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Our website may contain links to other websites or use tools provided by third parties. We do not control these and are not responsible for their content, products or practices. You use them at your own risk.
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Limitation of Liability
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We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses, as our products are sold for personal use only.
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We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your rights under the Consumer Rights Act 2015.
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We cannot promise that the website will always be available or free of errors, and we may change, suspend or withdraw it at any time, for example for maintenance.
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Indemnity
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You agree to compensate us for any claims, losses or costs, including reasonable legal fees, that arise from your misuse of the website or your breach of these terms.
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Severability
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If any part of these terms is found to be invalid or unenforceable, the rest of the terms will continue to apply.
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Changes to These Terms
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We may update these terms from time to time. Any changes will be posted on this page. The terms that apply to your order are the ones shown on our website at the time you placed it.
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Governing Law
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These terms are governed by the laws of England and Wales. If you are a consumer, you may bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of the part of the UK where you live.
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Contact Us
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If you have any questions about these terms, please contact us:
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Qemalori (TAMYNATH LTD) 35 Sydney Road, Smethwick, West Midlands, England, B67 5QG Email: info@qemalori.com Phone: +44 7840 108653
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