Qemalori

Where We Deliver

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We deliver to addresses within the United Kingdom only, including England, Scotland, Wales and Northern Ireland. We are unable to ship orders outside the UK at this time.

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Delivery Options

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We offer two delivery options at checkout:

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Free Standard Delivery

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Free on every order. Delivery usually takes 4 to 5 business days.

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Insured Express Delivery

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£2.95 per order. Your parcel is fully insured while in transit, and delivery usually takes 3 to 5 business days.

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Delivery times are estimates and start once your order has been dispatched. Occasionally, delays may happen because of carrier issues, bad weather or busy periods such as Christmas and seasonal sales. If your order is taking longer than expected, please get in touch and we will look into it for you.

 

Order Processing

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We process orders on business days, Monday to Friday, excluding UK bank holidays. Orders placed on a weekend or bank holiday are processed on the next business day.

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Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow your parcel.

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Prices, Duties and Taxes

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All prices on our website are in pounds sterling (£) and include VAT where applicable. As we only deliver within the UK, there are no customs duties or import charges to pay on delivery.

 

Checking Your Address

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Please make sure your delivery address is complete and correct before placing your order. If you notice a mistake, contact us as soon as possible at info@qemalori.com with your order number. We will do our best to update it, but once your order has been dispatched we may not be able to make changes.

 

Missed Deliveries

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If you are not home when your parcel arrives, the carrier will usually leave a card or send a notification with instructions on how to arrange redelivery or collect your parcel. If a parcel is returned to us because it could not be delivered, we will contact you to arrange the next steps.

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Lost or Damaged Parcels

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If your parcel arrives damaged, please take photos of the packaging and the item and email them to info@qemalori.com within 48 hours of delivery. If your tracking shows your parcel as delivered but you have not received it, please check with neighbours and around your property first, then contact us and we will help investigate with the carrier.

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Your statutory rights are not affected. Under the Consumer Rights Act 2015, items remain our responsibility until they are delivered to you or to someone you have nominated.

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Contact Us

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If you have any questions about delivery, we are happy to help:

Email: info@qemalori.com Phone: +44 7840 108653