Privacy Policy

About This Policy

This Privacy Policy explains how Qemalori collects, uses and protects your personal data when you visit qemalori.com or buy from us. We take your privacy seriously and handle your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who Is Responsible for Your Data

The data controller responsible for your personal data is:

TAMYNATH LTD, trading as Qemalori 35 Sydney Road, Smethwick, West Midlands, England, B67 5QG Company number: 16066719 Email: info@qemalori.com Phone: +44 7840 108653

The Data We Collect

Information you give us

Contact and account details, such as your name, delivery and billing address, email address and phone number.
Order details, such as the items you buy, your delivery choices and your order history.
Payment information. Payments are processed by secure third party payment providers. We do not see or store your full card details.
Messages, such as emails or contact form messages you send us.
Other information you choose to share, for example when you sign up to our newsletter or answer a survey.

Information we collect automatically

Device and usage information, such as your IP address, browser type, device type, the pages you view and how long you spend on them.
Transaction information, such as the date, time and value of your purchases.
Approximate location, based on your IP address.

Information from third parties

Service providers who help us with payments, delivery, website hosting, analytics and customer support may share information with us about your order or use of our services.
Social media platforms, if you interact with us through social media or click on one of our adverts.

How and Why We Use Your Data

Under UK GDPR we must have a lawful basis for using your personal data. We use your data for the following purposes:

To process and deliver your orders, including taking payment, arranging delivery and handling returns. Lawful basis: performance of a contract.
To communicate with you about your order, account or any questions you send us. Lawful basis: performance of a contract and legitimate interests.
To send you marketing emails about new arrivals and offers, only where you have agreed to receive them. Lawful basis: consent. You can unsubscribe at any time.
To show you relevant adverts on social media and other websites. Lawful basis: consent, through our cookie settings.
To improve our website and products, by understanding how visitors use our site. Lawful basis: legitimate interests and, where cookies are involved, consent.
To prevent fraud and keep our website secure. Lawful basis: legitimate interests and legal obligation.
To meet our legal obligations, such as keeping tax and accounting records. Lawful basis: legal obligation.

Who We Share Your Data With

We never sell your personal data. We only share it where needed, with:

Payment providers who process your payment securely
Delivery companies who need your name, address and contact details to deliver your order
Website hosting and ecommerce platform providers who run our online shop
Email and marketing service providers who send our newsletters, if you have signed up
Analytics and advertising partners, where you have given consent through our cookie settings
Professional advisers, such as accountants and lawyers, where necessary
Authorities, courts or regulators, where the law requires it
A buyer or successor, if our business or its assets are ever sold or merged

All service providers we work with are required to keep your data safe and only use it for the purposes we set.

Cookies

We use cookies and similar technologies to make our website work properly, remember your basket and understand how visitors use our site. Cookies that are not strictly necessary, such as analytics and advertising cookies, are only used if you agree to them through our cookie banner. You can change your choices at any time, and you can also block or delete cookies through your browser settings.

Marketing

If you sign up to hear from us, we may send you emails about new collections and offers. Every marketing email includes an unsubscribe link, and you can also contact us at info@qemalori.com to opt out at any time.

How Long We Keep Your Data

We only keep your personal data for as long as we need it. Order and transaction records are kept for six years to meet UK tax and accounting rules. Marketing data is kept until you unsubscribe. Other data is deleted or anonymised once it is no longer needed.

International Transfers

Some of our service providers may store or process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as a UK adequacy decision or the International Data Transfer Agreement or Addendum approved by the UK Information Commissioner.

Keeping Your Data Safe

We use appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. Our website uses secure encryption for payments and personal details. No system can be completely secure, but we work hard to keep your information protected.

Your Rights

Under UK GDPR you have the right to:

ask for a copy of the personal data we hold about you
ask us to correct data that is wrong or incomplete
ask us to delete your data
ask us to restrict how we use your data
object to us using your data, including for direct marketing
ask for your data to be transferred to you or another organisation
withdraw your consent at any time, where we rely on consent

To use any of these rights, email us at info@qemalori.com. We may need to confirm your identity before we respond. We will reply within one month.

If you are unhappy with how we have handled your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Website: ico.org.uk Phone: 0303 123 1113

Children

Our website is not intended for children, and we do not knowingly collect personal data from anyone under 13. If we learn that we have collected data from a child under 13 without parental consent, we will delete it as soon as possible.

Links to Other Websites

Our website may link to other websites. We are not responsible for how those websites handle your data, so please read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact us:

Qemalori (TAMYNATH LTD) 35 Sydney Road, Smethwick, West Midlands, England, B67 5QG Email: info@qemalori.com Phone: +44 7840 108653

Privacy Policy

About This Policy

​

This Privacy Policy explains how Qemalori collects, uses and protects your personal data when you visit qemalori.com or buy from us. We take your privacy seriously and handle your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

​

Who Is Responsible for Your Data

​

The data controller responsible for your personal data is:

​

TAMYNATH LTD, trading as Qemalori 35 Sydney Road, Smethwick, West Midlands, England, B67 5QG Company number: 16066719 Email: info@qemalori.com Phone: +44 7840 108653

​

The Data We Collect

​

Information you give us

​

Contact and account details, such as your name, delivery and billing address, email address and phone number.

Order details, such as the items you buy, your delivery choices and your order history.

Payment information. Payments are processed by secure third party payment providers. We do not see or store your full card details.

Messages, such as emails or contact form messages you send us.

Other information you choose to share, for example when you sign up to our newsletter or answer a survey.

Information we collect automatically

​

Device and usage information, such as your IP address, browser type, device type, the pages you view and how long you spend on them.

Transaction information, such as the date, time and value of your purchases.

Approximate location, based on your IP address.

Information from third parties

​

Service providers who help us with payments, delivery, website hosting, analytics and customer support may share information with us about your order or use of our services.

Social media platforms, if you interact with us through social media or click on one of our adverts.

How and Why We Use Your Data

Under UK GDPR we must have a lawful basis for using your personal data. We use your data for the following purposes:

​

To process and deliver your orders, including taking payment, arranging delivery and handling returns. Lawful basis: performance of a contract.

To communicate with you about your order, account or any questions you send us. Lawful basis: performance of a contract and legitimate interests.

To send you marketing emails about new arrivals and offers, only where you have agreed to receive them. Lawful basis: consent. You can unsubscribe at any time.

To show you relevant adverts on social media and other websites. Lawful basis: consent, through our cookie settings.

To improve our website and products, by understanding how visitors use our site. Lawful basis: legitimate interests and, where cookies are involved, consent.

To prevent fraud and keep our website secure. Lawful basis: legitimate interests and legal obligation.

To meet our legal obligations, such as keeping tax and accounting records. Lawful basis: legal obligation.

Who We Share Your Data With

We never sell your personal data. We only share it where needed, with:

​

Payment providers who process your payment securely

Delivery companies who need your name, address and contact details to deliver your order

Website hosting and ecommerce platform providers who run our online shop

Email and marketing service providers who send our newsletters, if you have signed up

Analytics and advertising partners, where you have given consent through our cookie settings

Professional advisers, such as accountants and lawyers, where necessary

Authorities, courts or regulators, where the law requires it

A buyer or successor, if our business or its assets are ever sold or merged

All service providers we work with are required to keep your data safe and only use it for the purposes we set.

Cookies

​

Marketing

​

If you sign up to hear from us, we may send you emails about new collections and offers. Every marketing email includes an unsubscribe link, and you can also contact us at info@qemalori.com to opt out at any time.

​

How Long We Keep Your Data

​

We only keep your personal data for as long as we need it. Order and transaction records are kept for six years to meet UK tax and accounting rules. Marketing data is kept until you unsubscribe. Other data is deleted or anonymised once it is no longer needed.

​

International Transfers

​

Some of our service providers may store or process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as a UK adequacy decision or the International Data Transfer Agreement or Addendum approved by the UK Information Commissioner.

​

Keeping Your Data Safe

​

We use appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. Our website uses secure encryption for payments and personal details. No system can be completely secure, but we work hard to keep your information protected.

Your Rights

​

Under UK GDPR you have the right to:

​

ask for a copy of the personal data we hold about you

ask us to correct data that is wrong or incomplete

ask us to delete your data

ask us to restrict how we use your data

object to us using your data, including for direct marketing

ask for your data to be transferred to you or another organisation

withdraw your consent at any time, where we rely on consent

To use any of these rights, email us at info@qemalori.com. We may need to confirm your identity before we respond. We will reply within one month.